Business Center Virtual Terminal Service Disruption

The issue affecting the Business Center Virtual Terminal has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 16:45 GMT on 10/07/2024
Reported End Time: 17:29 GMT on 10/07/2024

Impact: Customers are now able to use the Business Center Virtual Terminal as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19223907

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Virtual Terminal as expected.

Reported Start Time:16:45 GMT 7 October 2024
Reported End Time:17:29 GMT 7 October 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD

Cybersource is aware of an issue that is currently affecting Business Center Virtual Terminal. Some users of the Virtual Terminal may be unable to load certain pages. We are working urgently on resolution.

Impact: Clients may be unable to process payments, accept in-person payments and/or access additional services.

Reported Start Time: 7 October 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD