Service Disruption - Bin Lookup

The issue affecting the BIN Lookup Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact: Customers are now able to use BIN lookup service as normal.

Reported Start Time: 9 October 2024
Reported End Time: 23 October 2024

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19316054

The issue affecting the BIN Lookup Service is currently be investigated along with plans to mitigate. We appreciate your patience during this time.

Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.


Reported Start Time: 9 October 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19316054

We continue to work urgently to implement mitigation affecting the Bin Lookup Service and we appreciate your patience.

Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.

Reported Start Time: 9 October 2024

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19316054

We have identified the issue affecting the Bin Lookup Service and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.

Reported Start Time: 9 October 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19316054

Cybersource is aware of an issue that is currently affecting the Bin Lookup Service.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19316054

Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.