Outage in Cybersource

HSBC Service Disruption

Resolved Minor

October 29, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Cybersource is aware of an issue that is currently affecting HSBC transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 29 October 2024 08:53 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC19367082

Components affected

Cybersource HSBC

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/29/2024 11:40AM

The issue affecting HSBC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 29 October 2024 08:53 GMT
Reported End Time: 29 October 2024 09:34 GMT

Impact: Customers are now able to use HSBC services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19367082

MONITORING over 1 year ago - at 10/29/2024 11:24AM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use HSBC services as expected.

Reported Start Time: 29 October 2024 08:53 GMT
Reported End Time: 29 October 2024 09:34 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19367082

INVESTIGATING over 1 year ago - at 10/29/2024 09:34AM

Cybersource is aware of an issue that is currently affecting HSBC transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 29 October 2024 08:53 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19367082

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