Outage in Cybersource

Visa Platform Connect Disruption

Resolved Minor
November 03, 2024 - Started 12 months ago - Lasted about 18 hours
Official incident page

Incident Report

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved. We are investigating the cause of the issue. Impact: The issue has been mitigated and customers are now able to use VPC as normal. Reported Start Time: 09:02 GMT on 11/03/2024 Next Update: As current status changes or new information is available. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC19400040
Components affected
Cybersource Visa Platform Connect (VPC) Gateways
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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/04/2024 05:22AM

The issue affecting Visa Platform Connect(VPC) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 09:02 GMT on 11/03/2024
Reported End Time: 10:07 GMT on 11/03/2024

Impact: Customers are now able to use VPC as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19400040

MONITORING 12 months ago - at 11/03/2024 11:39AM

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).

The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.

We are investigating the cause of the issue.

Impact: The issue has been mitigated and customers are now able to use VPC as normal.

Reported Start Time: 09:02 GMT on 11/03/2024

Next Update: As current status changes or new information is available.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19400040

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