Outage in Cybersource

Commercio Latino Service Disruption

Resolved Minor
November 05, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Visa was aware of an issue affecting Commercio Latino transaction processing. A fix has been implemented to mitigate the issue and we are monitoring to confirm it is resolved. Impact: Merchant may have observed their transactions for the period returning an ESYSTEM General System Error. Reported Start Time: 21:45 GMT 5 November 2024 Reported Start Time: 22:41 GMT 5 November 2024 Next Update: As status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC19418179
Components affected
Cybersource Comercio Latino
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/06/2024 01:53AM

The issue affecting Commercio Latino services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 21:45 GMT 5 November 2024
Reported Start Time: 22:41 GMT 5 November 2024

Impact: Customers are now able to use Commercio Latino services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19418179

MONITORING about 2 months ago - at 11/05/2024 11:55PM

Visa was aware of an issue affecting Commercio Latino transaction processing. A fix has been implemented to mitigate the issue and we are monitoring to confirm it is resolved.

Impact: Merchant may have observed their transactions for the period returning an ESYSTEM General System Error.

Reported Start Time: 21:45 GMT 5 November 2024
Reported Start Time: 22:41 GMT 5 November 2024

Next Update: As status changes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC19418179

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