Service Disruption - Visa Platform Connect (VPC) Gateways

The issue affecting VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18 November 2024 08:20 GMT
Reported End Time: 18 November 2024 12:35 GMT

Impact: Users in Hong Kong, Singapore and Taiwan are now able to use VPC as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19500547

Cybersource continues to investigate the issue that is currently affecting Visa Platform Connect (VPC).

Impact: Users in Hong Kong, Singapore and Taiwan may experience issues with VPC for some Mastercard transactions.

Reported Start Time: 18 November 2024

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19500547

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).

We are investigating the cause and working urgently to resolve the issue.

Impact: Users in Hong Kong, Singapore and Taiwan may experience issues with VPC for some Mastercard transactions.

Reported Start Time: 18 November 2024 08:20 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19500547

Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.