Outage in Cybersource

Support Center Service Disruption

Resolved Minor
November 21, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting the functionality of our chat function in Support Center. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use the chat function in Support Center. Reported Start Time: 21 November 2024 15:24 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBC
Components affected
Cybersource Support Center
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/21/2024 05:19PM

The issue affecting the functionality of our chat function in Support Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15:24 GMT 21 November 2024
Reported End Time: 16:05 GMT 21 November 2024

Impact: Customers are now able to use the chat function on the Support Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC19520518

INVESTIGATING about 1 month ago - at 11/21/2024 03:56PM

Cybersource is aware of an issue that is currently affecting the functionality of our chat function in Support Center.
We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues when trying to use the chat function in Support Center.

Reported Start Time: 21 November 2024 15:24 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: TBC

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