Outage in Cybersource

Alternative Payments Service Disruption

Resolved Minor
December 02, 2024 - Started 20 days ago - Lasted about 17 hours
Official incident page

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Outage Details

An issue what was affecting Alternative Payment calls has been mitigated. We are monitoring to confirm the issue is resolved. Impact: Users may have experienced issues when trying to use Alternative Payments. This may have limited payment options, causing an inconvenience to users and in some cases transaction declines. Reported Start Time: 15:50 GMT 2 December 2024 Reported Start Time: 16:46 GMT 2 December 2024 Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC19570226
Components affected
Cybersource Alternative Payments
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 12/03/2024 10:20AM

The issue affecting Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15:50 GMT 2 December 2024
Reported Start Time: 16:46 GMT 2 December 2024

Impact: Customers are now able to use Alternative Payment services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19570226

MONITORING 20 days ago - at 12/02/2024 05:11PM

An issue what was affecting Alternative Payment calls has been mitigated.

We are monitoring to confirm the issue is resolved.

Impact: Users may have experienced issues when trying to use Alternative Payments. This may have limited payment options, causing an inconvenience to users and in some cases transaction declines.

Reported Start Time: 15:50 GMT 2 December 2024
Reported Start Time: 16:46 GMT 2 December 2024

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC19570226

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