KCP alternative payments issue

The issue affecting KCP payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 11:57 GMT on 08 December 2024
Reported End Time: 14:30 GMT on 08 December 2024

Impact: Customers can now use KCP Payment services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19604081

The issue affecting merchants processing KCP alternative payments services has been mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use KCP alternative payments services as normal.

Reported Start Time: 8 December 2024 11:27 GMT
Reported End Time: 8 December 2024 14:30 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19604081

Cybersource is aware of an issue that is currently affecting merchants processing KCP alternative payments.
We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience a delay in interpreting transaction status.

Reported Start Time: 8 October 2024 11:27 GMT

Next Update: within 60 Mins

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC19604081