Outage in Cybersource

Intermittent Business Center Service Disruption

Resolved Minor

December 14, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Cybersource became aware of an issue that affected the Business Center. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. The issue has been mitigated, and customers are now able to use the Business Center as expected. Impact: Clients may have experienced issues with the Transaction and Case Management search service. This may result in delays in processing dispute resolutions, chargebacks or retrieval requests. Reported Start Time: 18:00 GMT on 14 December 2024 Reported End Time: 23:56 GMT on 14 December 2024 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC19641738

Components affected

Cybersource Case Management Search - Business Center Cybersource Transaction Search - Business Center

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/15/2024 04:57AM

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18:00 GMT on 14 December 2024
Reported End Time: 23:56 GMT on 14 December 2024

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19641738

MONITORING over 1 year ago - at 12/15/2024 12:32AM

Cybersource became aware of an issue that affected the Business Center.

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.

The issue has been mitigated, and customers are now able to use the Business Center as expected.

Impact: Clients may have experienced issues with the Transaction and Case Management search service. This may result in delays in processing dispute resolutions, chargebacks or retrieval requests.

Reported Start Time: 18:00 GMT on 14 December 2024
Reported End Time: 23:56 GMT on 14 December 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19641738

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