Outage in Cybersource

Business Center Service Disruption

Resolved Minor
December 16, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Cybersource became aware of an intermittent latency issue that affected the Case Management and Transaction search service in Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. The issue has been mitigated and customers are now able to use the Business Center as expected. Impact: Clients may have experienced intermittent issues with the Case Management and Transaction search service. Reported Start Time: 10:00 GMT on 14 December 2024 Reported End Time: 06:02 GMT on 16 December 2024 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC19645022
Components affected
Cybersource Transaction Search - Business Center Cybersource Case Management Search - Business Center
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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/16/2024 08:06AM

The issue affecting the Case Management and Transaction search service in Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 10:00 GMT on 14 December 2024
Reported End Time: 06:02 GMT on 16 December 2024

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19645022

MONITORING 10 months ago - at 12/16/2024 06:30AM

Cybersource became aware of an intermittent latency issue that affected the Case Management and Transaction search service in Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
The issue has been mitigated and customers are now able to use the Business Center as expected.

Impact: Clients may have experienced intermittent issues with the Case Management and Transaction search service.

Reported Start Time: 10:00 GMT on 14 December 2024
Reported End Time: 06:02 GMT on 16 December 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC19645022

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