Third Party Processor Service Disruption

The issue affecting DM merchants who are configured to utilize the QUOD third party service has now been fully resolved.

Reported Start Time:27 December 2024 13:35 GMT
Reported End Time:27 December 2024 20:39 GMT

Impact: Customers are now able to view QUOD-specific third party data in DM as expected.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC19694100

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to view QUOD-specific third party data in DM as expected.

Reported Start Time:27 December 2024 13:35 GMT
Reported End Time:27 December 2024 20:39 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC19694100

Decision Manager (DM) merchants who are configured to utilize the QUOD third party service and have setup DM rules which invoke this service may see unexpected rule results due to a QUOD error that is affecting the data quality being evaluated by DM.

Impact: Merchants may see DM rules triggering as REJECT and EBC users may see a red banner error when attempting to view QUOD-specific third party data.

Reported Start Time: 27 December 2024 13:35 GMT

Next Update: As the status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC19694100