Tax Service disruption - Canada Destination Only

The issue has been fully resolved.

Impact: Cybersource Tax service is processing as normal.

Reported Start Time: 05:00 GMT on 2/27/2025
Reported End Time: 04:40 GMT on 2/28/2025

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

We have identified the issue and worked closely with the partner to mitigate the issue. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and Cybersource Tax service is processing as normal.

Reported Start Time: 05:00 GMT on 2/27/2025
Reported End Time: 04:40 GMT on 2/28/2025

Next Update: As current status changes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

We are continuing to investigate the cause and working urgently to resolve the issue.

Impact: Merchants calling the Cybersource Tax service may see an incorrect tax calculation returned for taxable Canadian orders.

Reported Start Time: 05:00 GMT on 2/27/2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

We are continuing to investigate the cause and working urgently to resolve the issue.

Impact: Merchants calling the Cybersource Tax service may see an incorrect tax calculation returned for taxable Canadian orders.

Reported Start Time: 05:00 GMT on 2/27/2025

Next Update: Within 120 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

We are continuing to investigate the cause and working urgently to resolve the issue.

Impact: Merchants calling the Cybersource Tax service may see an incorrect tax calculation returned for taxable Canadian orders.
Reported Start Time: 05:00 GMT on 2/27/2025

Next Update: Within 120 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

Cybersource is aware of an issue that is currently affecting Tax services functionality.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants calling the Cybersource Tax service may see an incorrect tax calculation returned for taxable Canadian orders.

Reported Start Time: 05:00 GMT on 2/27/2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD