Enterprise Business Center Service Disruption

The issue affecting the Enterprise Business Center Reports has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 16:19 GMT on 7 April 2025
Reported End Time: 04:22 GMT on 8 April 2025

Impact: Merchants are now able to download reports from the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20442439

We continue to investigate the issue affecting the performance of the Enterprise Business Center Reports for April 3rd to 6th and we appreciate your patience as we work urgently to implement a mitigation.

Multiple reports are affected including (but may not be limited to):
Transaction Request Report
Payment Batch Detail Report
Transaction Exception Detail Report

Impact: > Merchants are unable to download their EBC reports while the status is still in 'Error' or 'In Progress'.

Reported Start Time: tbd

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

Cybersource is aware of an issue that is currently affecting the Enterprise Business Center (EBC) Reports for April 3rd to 6th and may currently be showing 'Error' or 'In Progress' status for some merchants. Multiple reports are affected including (but may not be limited to):

Transaction Request Report
Payment Batch Detail Report
Transaction Exception Detail Report

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants are unable to download their EBC reports while the status is still in 'Error' or 'In Progress'.

Reported Start Time: tbd

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:tbd