Outage in Cybersource

EBC - Settlement/Credit Data - Service Disruption

Resolved Minor
April 23, 2025 - Started 7 days ago - Lasted 1 day
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Settlement/Credit data from Enterprise Business Center(EBC) in Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience issues accessing all the Settlement/Credit data from EBC in the the Sandbox Environment. Reported Start Time: 17 April 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-32120
Components affected
Cybersource Portals
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 04/24/2025 11:15AM

The issue affecting Settlement/Credit data from Enterprise Business Center (EBC) in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17 April 2025
Reported End Time: 24 April 10:26 GMT

Impact: Users are now able to use the Settlement/Credit data from Enterprise Business Center(EBC) Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32120

INVESTIGATING 7 days ago - at 04/23/2025 02:56AM

Cybersource is aware of an issue that is currently affecting Settlement/Credit data from Enterprise Business Center(EBC) in Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience issues accessing all the Settlement/Credit data from EBC in the the Sandbox Environment.

Reported Start Time: 17 April 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-32120

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