Outage in Cybersource

EBC - Settlement Data - Disruption

Resolved Minor
April 25, 2025 - Started 5 days ago - Lasted 3 days
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Settlement data from EBC in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Some settlement data might be temporarily missing from EBC CAS leading to failures to perform subsequent transactions such as Void or Credits. Reported Start Time: 25 April 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Components affected
Cybersource Portals
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/28/2025 09:14AM

The issue affecting Settlement data from EBC in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 25 April 2025
Reported End Time: 28 April 2025

Impact: Users are now able to use the Settlement data from EBC Service as normal.


Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-32120

INVESTIGATING 5 days ago - at 04/25/2025 09:39AM

Cybersource is aware of an issue that is currently affecting Settlement data from EBC in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some settlement data might be temporarily missing from EBC CAS leading to failures to perform subsequent transactions such as Void or Credits.

Reported Start Time: 25 April 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

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