Outage in Cybersource
Concardis (Payworks) Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting Concardis (Payworks) transaction processing that lasted approximately 5.5 hours on May 21, 2026. Users encountered payment processing error messages during the outage. The issue was identified, fixed, and fully resolved, with services returning to normal operation.
Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 21 May 2026 07:07 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25672366
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 05/22/2026 08:14AM
The issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 21 May 2026 07:07 GMT
Reported End Time: 21 May 2026 12:45 GMT
Impact: Customers are now able to use Concardis (Payworks) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25672366
MONITORING
23 days ago - at 05/21/2026 02:15PM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) services as expected.
Reported Start Time: 21 May 2026 07:07 GMT
Reported End Time: 21 May 2026 12:45 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25672366
IDENTIFIED
23 days ago - at 05/21/2026 10:03AM
We have identified the issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience payment processing error messages.
Reported Start Time: 21 May 2026 07:07 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC25672366
INVESTIGATING
23 days ago - at 05/21/2026 09:16AM
Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 21 May 2026 07:07 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25672366
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