Outage in Cybersource
Case Management - Case Assignment Latency
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced an issue with Case Management within the Business Center where case assignments were taking longer than normal to process. The incident affected the Case Management Search functionality and lasted approximately 123.5 hours from January 22, 2026 to May 21, 2026. A fix was implemented and monitored before the issue was fully resolved, allowing customers to use Case Management normally again.
Cybersource is aware of an issue that is currently affecting Case Management within the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Case Management Assignment of cases may intermittently take longer than normal.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
Cybersource Case Management Search - Business CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/27/2026 12:17AM
The issue affecting Case Management within the Business Center, has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 22 January 2026, 11:00 GMT
Reported End Time: 21 May 2026, 21:33 GMT
Impact: Customers are now able to use Case Management within the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25684644
MONITORING
23 days ago - at 05/21/2026 10:32PM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.
Reported Start Time: TBD
Reported End Time: 21 May 2026 21:33 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
INVESTIGATING
23 days ago - at 05/21/2026 08:49PM
Cybersource is aware of an issue that is currently affecting Case Management within the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Case Management Assignment of cases may intermittently take longer than normal.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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