Outage in Cybersource
Concardis/Payworks Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting Concardis transaction processing from May 24, 2026 at 12:40 GMT to 17:28 GMT, causing users to encounter payment processing error messages. A fix was implemented and monitored on May 24th, with full resolution confirmed on May 27th after an internal review to prevent future occurrences.
Cybersource is aware of an issue that is currently affecting Concardis transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages processing through Concardis.
Reported Start Time: 24 May 2026 at 12:40 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25712816
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/27/2026 11:15AM
The issue affecting Concardis transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 24 May 2026 at 12:40 GMT
Reported End Time: 24 May 2026 at 17:28 GMT
Impact: Customers are now able to use Concardis transaction processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25712816
MONITORING
20 days ago - at 05/24/2026 06:03PM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Concardis services as expected.
Reported Start Time: 24 May 2026 at 12:40 GMT
Reported End Time: 24 May 2026 at 17:28 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25712816
INVESTIGATING
20 days ago - at 05/24/2026 05:17PM
Cybersource is aware of an issue that is currently affecting Concardis transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages processing through Concardis.
Reported Start Time: 24 May 2026 at 12:40 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25712816
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