Outage in Cybersource
Prosa Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a service disruption affecting Prosa transaction processing in Mexico, causing issues with installment payments for users. The incident lasted approximately 33 hours from June 1st at 15:27 GMT until June 3rd at 00:23 GMT. A fix was implemented and monitored before the issue was fully resolved, with Cybersource conducting an internal review to prevent future occurrences.
Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with installment payments for Prosa.
Reported Start Time: 01 June 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
Components affected
Cybersource ProsaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 06/03/2026 05:11AM
The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:15:27 GMT on June 01, 2026
Reported End Time: 00:23 GMT on June 03, 2026
Impact: Customers are now able to use Prosa services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
MONITORING
10 days ago - at 06/03/2026 12:40AM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Prosa services as expected.
Reported Start Time:15:27 GMT on June 01, 2026
Reported End Time: 00:56 GMT on June 03, 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
INVESTIGATING
11 days ago - at 06/03/2026 12:06AM
Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with installment payments for Prosa.
Reported Start Time: 01 June 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
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