Outage in Cybersource
NA Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced transaction processing latency affecting merchants using Paymentech/Smartpay processors in North America, with the issue identified as specific to BINs 410039, 410040, and 410849. The incident lasted approximately 11 hours from June 7th at 20:00 GMT to June 8th at 07:00 GMT, though monitoring continued until full resolution was confirmed. The service was fully restored with normal transaction processing resumed and no further latency observed across all affected processors.
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
Components affected
Cybersource Ahli United Bank in Bahrain Cybersource AIB Merchant Services (AIBMS) Cybersource American Express Direct Cybersource Bank of America Merchant Services on OmniPay Direct Cybersource Barclays Merchant Services Cybersource Cardnet International on OmniPay Direct Cybersource Chase Paymentech Solutions Cybersource China UnionPay Cybersource Cielo Cybersource Citibank India Cybersource Comercio Latino Cybersource Credit Mutuel-CIC Cybersource Latin American Processing Cybersource eCheck/ACH Cybersource Elavon Cybersource Elavon Americas Cybersource FDC Compass Cybersource FDC Germany Cybersource FDC Nashville Global Cybersource FDI Australia Cybersource FDMS Nashville Cybersource FDMS South Cybersource First Data Merchant Solutions(Europe) on OmniPay Direct Cybersource French Gateways Cybersource Getneton Software Express Cybersource Global Payments International Acquiring on OmniPay Direct Cybersource Global Payments North America (GPN) Cybersource HBoS Cybersource HDFC Bank on RuPay Cybersource HSBC Cybersource Ingenico ePayments Cybersource JCN Gateway Cybersource Lloyds-OmniPay Cybersource LloydsTSB Cardnet Cybersource Lynk Cybersource Moneris Cybersource PayEase China Cybersource Prosa Cybersource RBS WorldPay Atlanta Cybersource Rede Cybersource Six Cybersource Software Express (Getnet) Cybersource Streamline Cybersource TeleCheck Cybersource TSYS Acquiring Solutions Cybersource UATP Cybersource Vero Cybersource Visa Platform Connect (VPC) Gateways Cybersource Worldpay VAPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/09/2026 05:33PM
The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issues within Cybersource were identified as attributable to this incident.
The service has stabilized, and monitoring confirms that normal transaction processing has resumed.
Reported Start Time: 20:00 GMT on June 07, 2026
Reported End Time: 07:00 GMT on June 08, 2026
Impact:
-The issue has been fully mitigated across all processors, and no further latency is observed in transaction processing, including Paymentech.
Next Update: This is the final notification.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
MONITORING
5 days ago - at 06/08/2026 05:35AM
The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issue within Cybersource was identified as attributable to this incident.
We are still monitoring the issue closely to ensure the issue is fully resolved.
Impact: The issue has been mitigated for all processors and there are no further observed latency for transaction processing except for Paymentech.
Reported Start Time: 20:00 GMT on June 07, 2026
Reported End Time: TBD
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
IDENTIFIED
5 days ago - at 06/08/2026 12:53AM
We have identified the issue affecting the transaction processing for clients/processors in North America.
The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
IDENTIFIED
5 days ago - at 06/08/2026 12:41AM
We have identified the issue affecting the transaction processing for clients/processors in North America.
The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
INVESTIGATING
6 days ago - at 06/07/2026 11:43PM
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
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