Outage in Cybersource
Cielo Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Cybersource experienced a disruption affecting Cielo transaction processing on June 16, 2026, beginning at 17:40 GMT, during which merchants encountered intermittent authorization ESYSTEM errors. The issue was mitigated by approximately 19:20–19:49 GMT the same day, with full resolution confirmed on June 17, 2026, at 07:17 GMT. Normal Cielo processing resumed following resolution.
Cybersource is aware of an issue that is currently affecting Cielo transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through the Cielo gateway may run into intermittent authorization ESYSTEM errors.
Reported Start Time: 16 June 2026 17:40 GMT
Next Update: 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
Cybersource CieloTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/17/2026 07:17AM
The issue affecting Cielo has now been fully resolved.
Reported Start Time: 16 June 2026 17:40 GMT
Reported End Time: 16 June 2026 19:49 GMT
Impact: Customers are now able to use Cielo services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26073658
MONITORING
3 days ago - at 06/16/2026 09:26PM
The partner reports that the issue has been resolved, and processing is resuming normally.
We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and merchants are now able to use Cielo services as expected.
Reported Start Time: 16 June 2026 17:40 GMT
Reported End Time: 16 June 2026 19:20 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:TBD
INVESTIGATING
3 days ago - at 06/16/2026 08:04PM
Cybersource is aware of an issue that is currently affecting Cielo transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through the Cielo gateway may run into intermittent authorization ESYSTEM errors.
Reported Start Time: 16 June 2026 17:40 GMT
Next Update: 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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