Outage in Cybersource
NetSuite Service Disruption
Minor
June 18, 2026 - Started about 18 hours ago
Official incident page
Official incident page
Incident Report
Cybersource is aware of an issue that is currently affecting the NetSuite Service.
We are investigating the cause and working urgently to resolve the issue.
Impact:
Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure.
Reported Start Time: 18 June 2026, 07:40 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Components affected
Cybersource Rest APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 4 hours ago - at 06/19/2026 11:11AM
CyberSource teams continue to investigate the issue affecting NetSuite service.
We are investigating the cause and working urgently to resolve the issue.
Impact:
Merchants who update to the newest version 26.3.0 of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Merchants should not upgrade to version 26.3.0 and wait for 26.3.1 to be released.
Reported Start Time:18 June 2026, 07:40 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
INVESTIGATING
about 15 hours ago - at 06/18/2026 11:48PM
CyberSource teams continue to investigate the issue affecting NetSuite service.
We are investigating the cause and working urgently to resolve the issue.
Impact:
Merchants who update to the newest version 26.3.0 of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Merchants should not upgrade to version 26.3.0 and wait for 26.3.1 to be released.
Reported Start Time:18 June 2026, 07:40 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
INVESTIGATING
about 17 hours ago - at 06/18/2026 09:47PM
- CyberSource teams continue to investigate the issue affecting NetSuite service
- We appreciate your patience as we urgently work towards mitigation of the issue
Impact:
Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure.
Reported Start Time:18 June 2026, 07:40 GMT
Next Update: Within 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
INVESTIGATING
about 18 hours ago - at 06/18/2026 08:55PM
Cybersource is aware of an issue that is currently affecting the NetSuite Service.
We are investigating the cause and working urgently to resolve the issue.
Impact:
Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure.
Reported Start Time: 18 June 2026, 07:40 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
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