Outage in Cytracom

Unable to make calls using the Cytracom mobile applications

Resolved Minor
March 06, 2022 - Started over 3 years ago - Lasted 23 days
Official incident page

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Outage Details

We are currently investigating an issue affecting call completion within the Cytracom mobile applications.
Components affected
Cytracom iOS Cytracom Android
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/06/2022 07:34PM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 03/06/2022 07:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 03/06/2022 06:57PM

Audio calling should be working within the mobile applications. Users may be experiencing issues sending and receiving messages within the mobile applications. We have identified the issue and are implementing a fix now.

IDENTIFIED over 3 years ago - at 03/06/2022 06:52PM

We have identified the issue and implemented a fix. Calls are completing at this time. We are continuing to monitor the situation.

INVESTIGATING over 3 years ago - at 03/06/2022 06:41PM

We are currently investigating an issue affecting call completion within the Cytracom mobile applications.

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