Outage in Cytracom

Login attempts and existing authenticated sessions are failing

Resolved Minor
October 25, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

An Issue has been identified with login services. Some users may be logged out of Cytracom Desktop, Mobile Apps, and the Management portals despite using correct credentials. The source has been identified and we are monitoring the rate of attempted logins. For users that are logged in, call completion is unaffected by this issue.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/25/2022 07:26PM

An Issue has been identified with login services. Some users may be logged out of Cytracom Desktop, Mobile Apps, and the Management portals despite using correct credentials. The source has been identified and we are monitoring the rate of attempted logins.

For users that are logged in, call completion is unaffected by this issue.

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