Outage in Cytracom

Voice Services Impairment

Resolved Major
January 22, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that is impacting inbound & outbound calling services for a subset of our customers. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
Components affected
Cytracom Call Completion Cytracom Call Center
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/22/2024 03:22PM

All voice services are operational. We will continue to monitor and will notify if there is a change in status.

MONITORING over 1 year ago - at 01/22/2024 02:50PM

Inbound and outbound call completion rates have been stable since the fix was implemented. We recommend users of Call Center perform a log out, and then log back in to ensure consistent behavior within their assigned queue.

MONITORING over 1 year ago - at 01/22/2024 02:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 01/22/2024 02:22PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 01/22/2024 02:13PM

We are currently investigating an issue that is impacting inbound & outbound calling services for a subset of our customers. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.

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