Outage in Cytracom

UCaaS Partial Service Outage

Resolved Major
February 25, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating service failure for a subset of customers
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/25/2025 10:47PM

This incident has been resolved.

MONITORING 2 months ago - at 02/25/2025 10:04PM

Engineers have successfully implemented a fix to address the call completion and call delay issues. We will continue to monitor the platform.

IDENTIFIED 2 months ago - at 02/25/2025 09:24PM

The issue has been identified and engineers are implementing a fix. A subset of customers may experience delays in calling until the fix is fully implemented.

INVESTIGATING 2 months ago - at 02/25/2025 08:53PM

We are currently investigating service failure for a subset of customers

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