Outage in Databox

Issues with connecting and reconnecting Data Sources

Resolved Minor
August 07, 2024 - Started 7 months ago - Lasted 2 days
Official incident page

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Outage Details

We are experiencing issue with connecting and reconnecting Data Sources in Databox. The issue is not general, so it will not appear with all Data Sources. For many users the issue occurs in the form of a blank authorisation pop up window or the window not opening at all. We are looking into the matter and will share updates soon.
Components affected
Databox Web Application
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 08/09/2024 07:05AM

The connectivity issues have been resolved.

In case you are still experiencing any issues, please reach out to our Support via chat or help@databox.com.

MONITORING 7 months ago - at 08/08/2024 06:46PM

We've taken additional steps to address the connectivity issues. We are seeing no new occurrences of the behaviour. We are now monitoring the situation.

IDENTIFIED 7 months ago - at 08/08/2024 10:46AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 08/08/2024 10:24AM

We've identified that the released fix has not resolved the connection issues, so we are preparing another set of solutions to be released. We'll share updates soon.

MONITORING 7 months ago - at 08/07/2024 06:12PM

A fix has been released and there are no more issues with displaying pop up windows in the Data Source connection process. We are now monitoring the situation after the release.

INVESTIGATING 7 months ago - at 08/07/2024 01:09PM

We are experiencing issue with connecting and reconnecting Data Sources in Databox. The issue is not general, so it will not appear with all Data Sources.
For many users the issue occurs in the form of a blank authorisation pop up window or the window not opening at all.

We are looking into the matter and will share updates soon.

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