Outage in Datto
Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms
Resolved MinorIncident Report
Summary AI Generated
Datto RMM experienced intermittent job creation failures in the Web UI affecting the Syrah (APAC) and Vidal (US East) platforms for approximately 15 days. The Kaseya R&D team identified the root cause and deployed a fix to both affected platforms, followed by a full rollout via version 15.0.1 across all production environments. The incident was resolved upon confirmation that the updated version was live on all platforms.
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/15/2026 02:25PM
The 15.0.1 version that included the fix for this issue is live on all production platforms.
MONITORING
20 days ago - at 07/01/2026 10:20AM
The fix has been implemented on both the Syrah and Vidal platforms.
IDENTIFIED
21 days ago - at 06/30/2026 01:26PM
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
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