Outage in Datto
Endpoint Backup v2 - Subset of Endpoint Backup v2 assets are experiencing slow or incomplete backups due to 504 Gateway Timeout errors.
Resolved MinorIncident Report
Summary AI Generated
A subset of Datto Endpoint Backup v2 assets experienced slow or failed backups due to 504 Gateway Timeout errors. The incident lasted approximately 28 hours while the Kaseya R&D team investigated and implemented a fix. The issue was fully resolved after a monitoring period confirmed the fix was effective.
We are aware of a problem where Endpoint Backup v2 assets can experience slow or failed backups due to a "504 Gateway Timeout" error.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/17/2026 06:05PM
This incident has been resolved.
MONITORING
3 days ago - at 07/17/2026 03:58PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 07/16/2026 01:59PM
We are aware of a problem where Endpoint Backup v2 assets can experience slow or failed backups due to a "504 Gateway Timeout" error.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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