DevRev Outage History

DevRev experienced a temporary issue with event capture that caused delays in recording events for conversations and tickets. This resulted in delayed workflows and snap-in functions, with users experiencing inconsistencies when accessing these features. The issue affected the Conversation and Ticket Management components and was resolved after 2.7 hours.

DevRev experienced a 4-minute disruption where timeline events were delayed, affecting notifications, SLA tracking, and workflows. No events were lost during the incident, only delayed, and the backlog has been fully processed. The team mitigated the issue and is implementing a permanent solution to prevent future recurrences.

DevRev experienced startup issues that caused the application to hang, affecting both the main application (app.devrev.ai) and authentication service (auth.devrev.ai). The service disruption lasted 1.1 hours before being resolved. The team actively worked to restore normal service during the outage.

DevRev experienced a temporary issue in the us-east-1 region that affected Search, the main application (app.devrev.ai), and API (api.devrev.ai) services for 1.2 hours. Users encountered 503 errors when trying to access the APIs or Dashboard during this time. The team actively worked to resolve the cloud service access problem and restore normal operations.

The Dynamo CDC Connector experienced a service disruption that affected data synchronization for some users and impacted the Timeline component. The issue persisted for 9.9 hours before being resolved. DevRev's team actively worked to restore normal functionality during the outage period.

DevRev experienced a temporary disruption to their customization service caused by a connectivity issue, which also affected the search component. The service access delay lasted for 45 minutes before normal operation was restored.

DevRev experienced a data viewing issue on Vista Board that prevented proper data display for 5.2 hours. The incident affected the main application (app.devrev.ai) and Vistas components. The team actively worked to resolve the problem and restore full service functionality.

DevRev experienced a service access disruption that prevented some users from accessing the main application at app.devrev.ai. The incident was classified as minor and lasted 6.4 hours. The team worked to resolve the problem and restore normal functionality to the affected application.

DevRev experienced a service access issue that affected some customers using the main application (app.devrev.ai) for 1.5 hours. The engineering team investigated and resolved the problem that was impacting user access to the platform.

DevRev experienced email-related issues affecting the Conversation and Ticket Management components for 1.5 hours, with problems resolved by 6:40 PM UTC. The incident impacted customers' ability to send outbound emails, but normal email functionality has since been restored with no further recurrence of the issues.