Outage in Dialpad
Some contact center agents may be experiencing issues with being unable to complete a call wrap-up
Resolved MinorIncident Report
Summary AI Generated
Some Dialpad contact center agents were unable to complete call wrap-up, affecting the Contact Center component for approximately 52 minutes. A fix was identified and implemented, with agents advised to refresh their application to apply the change. The incident was fully resolved shortly after.
The issue has been identified and a fix is being implemented.
Components affected
Dialpad Contact CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 08/21/2026 05:09PM
This incident has been resolved.
MONITORING
14 days ago - at 08/21/2026 04:42PM
A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.
IDENTIFIED
14 days ago - at 08/21/2026 04:21PM
The issue has been identified and a fix is being implemented.
Latest Dialpad outages
Potential partial inbound call failures - 3 days ago
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Inbound/Outbound Calling Potentially Impacted - 2 months ago
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