Outage in Dialpad
Potential partial inbound call failures
Resolved MajorIncident Report
Summary AI Generated
Dialpad experienced a major incident affecting inbound calls on its telephony infrastructure, lasting approximately 4.6 hours. The issue caused partial inbound call failures, required multiple fix attempts, and was fully resolved after a second fix was implemented and monitored.
We are currently investigating this issue.
Components affected
Dialpad Telephony Infrastructure: Inbound CallsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/01/2026 08:02PM
This incident has been resolved.
MONITORING
3 days ago - at 09/01/2026 07:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 09/01/2026 06:35PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 09/01/2026 06:34PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 09/01/2026 05:14PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/01/2026 04:44PM
We are currently investigating this issue.
MONITORING
3 days ago - at 09/01/2026 04:05PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 09/01/2026 04:04PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 09/01/2026 03:25PM
We are currently investigating this issue.
Latest Dialpad outages
Some contact center agents may be experiencing issues with being unable to complete a call wrap-up - 14 days ago
Some customers may be experiencing errors using the fax API - about 1 month ago
Some customers may be experiencing degraded performance with IVR calls - about 2 months ago
Inbound/Outbound Calling Potentially Impacted - 2 months ago
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