Outage in Dixa

Partial outage on APIs

Resolved Minor
March 24, 2022 - Started almost 4 years ago - Lasted 5 days
Official incident page

Incident Report

We are experiencing some difficulties with the Dixa API and Integrations API. We are investigating the matter. Next update at 08.30
Components affected
Dixa Public API

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 03/24/2022 08:01AM

We are happy to inform you that our teams have deployed a fix for the issue. We are seeing significant improvements in API availability. We will continue to monitor the results.

Next update at 09:30

IDENTIFIED almost 4 years ago - at 03/24/2022 07:40AM

Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.

Exports APIs (for ETL pipelines) and Webform Endpoints are not affected by this outage.

Next update at 9:00

INVESTIGATING almost 4 years ago - at 03/24/2022 07:31AM

We are still experiencing some difficulties with the Integrations API and Dixa API. We are investigating the matter.

Next update at 09:00

INVESTIGATING almost 4 years ago - at 03/24/2022 06:57AM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 03/24/2022 06:56AM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 03/24/2022 06:56AM

We are experiencing some difficulties with the Dixa API and Integrations API.

We are investigating the matter. Next update at 08.30

Latest Dixa outages

Degraded performance - Contact Search in Outbound Calling - 9 days ago
Degraded performance - AI voice transcriptions and delayed webhook events - 24 days ago
Issues with loading Co-pilot features - 30 days ago
Degraded performance - about 2 months ago
Degraded performance - telephony services - 3 months ago

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