Outage in Dixa

Degraded performance

Resolved Minor
July 28, 2024 - Started about 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

We are experiencing some difficulties with analytics. Analytics services is failing and dashboard data is not up to date. We are investigating the matter. Next update at 16:12 UTC
Components affected
Dixa Analytics
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/29/2024 06:08AM

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

MONITORING about 1 year ago - at 07/28/2024 09:32PM

We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results of this fix.

IDENTIFIED about 1 year ago - at 07/28/2024 08:40PM

Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.

Next update at 21:30 UTC

INVESTIGATING about 1 year ago - at 07/28/2024 07:50PM

We are continuing to investigate this issue. Next update 20:45 UTC.

INVESTIGATING about 1 year ago - at 07/28/2024 06:46PM

We are continuing to investigate this issue. Next update 19:45 UTC.

INVESTIGATING about 1 year ago - at 07/28/2024 05:30PM

We are continuing to investigate this issue. Next update 18:30 UTC.

INVESTIGATING about 1 year ago - at 07/28/2024 04:38PM

We are continuing to investigate this issue. Next update 17:30 UTC

INVESTIGATING about 1 year ago - at 07/28/2024 04:12PM

We are continuing to investigate the matter.

Next update at 16:35 UTC

INVESTIGATING about 1 year ago - at 07/28/2024 03:44PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 07/28/2024 03:43PM

We are experiencing some difficulties with analytics. Analytics services is failing and dashboard data is not up to date.
We are investigating the matter.

Next update at 16:12 UTC

Latest Dixa outages

Degraded performance for Analytics and Real-time Dashboard - 19 days ago
Mim Data Source Sync Failures - about 1 month ago
TrustPilot conversations not offered - about 1 month ago
AI Voice transcript not working - about 2 months ago
Some articles not loading on Dixa Knowledge - 3 months ago

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