Outage in Dixa

Delays in the Dashboard, Analytics, and Offers for some queues

Resolved Minor
October 01, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing delays in the Dashboard and Analytics sections of our platform. Our team is actively investigating the issue, and we are working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as they are available. Thank you for your understanding. Next Update: 13:00 UCT
Components affected
Dixa Analytics
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 06:59PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 10/02/2024 08:25AM

We’re pleased to report that the delays affecting the Dashboard and Analytics have been resolved, and they are now functioning as expected. However, we are still experiencing issues with Queues and Offers.

We apologize for the continued inconvenience and appreciate your patience as we work to resolve the remaining issues. Further updates will be provided as soon as more information is available.

Thank you for your understanding.

Next update: Oct 2, 11:00AM UTC

IDENTIFIED 3 months ago - at 10/02/2024 07:38AM

Our team is continuing to work on resolving the delays affecting the Dashboard and Analytics. While we are making progress, the issue is not yet fully resolved.

We sincerely appreciate your patience as we work to restore normal service. Further updates will be provided as we have more information.

Thank you for your continued understanding.

Next Update: Oct 2, 2024 09:00 UTC

IDENTIFIED 3 months ago - at 10/01/2024 01:29PM

Our team is still actively working to resolve the ongoing delays in the Dashboard and Analytics sections. While progress has been made, we have not yet fully restored functionality. We are continuing to investigate and implement fixes.

We understand the inconvenience this may be causing and appreciate your continued patience. We will provide further updates as soon as more information is available.

Thank you for your understanding.

IDENTIFIED 3 months ago - at 10/01/2024 12:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/01/2024 12:18PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/01/2024 12:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/01/2024 12:12PM

We are currently experiencing delays in the Dashboard and Analytics sections of our platform. Our team is actively investigating the issue, and we are working to restore full functionality as quickly as possible.

We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as they are available.

Thank you for your understanding.

Next Update: 13:00 UCT

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