Outage in Documo
File not found errors when accessing faxes
Resolved MinorIncident Report
We are investigating an issue where a small number of faxes are not being stored as expected in their configured bucket which causes file not found errors when accessing that file. More updates to follow.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 01/21/2025 04:02PM
This incident has been resolved. All affected faxes during this time period were failures as we received corrupted pages for them during this period and every successful page count for each fax was 0. If you have additional questions on this please contact our support team.
IDENTIFIED
about 1 year ago - at 01/17/2025 07:38PM
We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.
INVESTIGATING
about 1 year ago - at 01/17/2025 02:30PM
We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.
INVESTIGATING
about 1 year ago - at 01/16/2025 10:31PM
We are continuing to investigate this issue. We will pass along additional updates as we have them.
INVESTIGATING
about 1 year ago - at 01/16/2025 07:21PM
We are investigating an issue where a small number of faxes are not being stored as expected in their configured bucket which causes file not found errors when accessing that file. More updates to follow.
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