Inbound Fax Delays

This incident has been resolved.

Inbound traffic volume increased mid-day and our message processing experienced a transient delay over a period of -45 minutes.

During this time fades that had been successfully received would have been delayed in posting to the portal, and other delivery mechanisms.
We’ve increased scale, queues are back to normal and we are evaluating options to prevent future reoccurrence.

We will continue to monitor.

The previous update mistakenly put this issue in identified, we are still investigating this issue.

We are continuing to investigate inbound delays. Updates to follow.

We are currently investigating an issue causing inbound faxes to not be displaying within the portal. We will provide updates as soon as we have them.