Outage in DocuSign

A broad outage with a third-party dependency is impacting some users' access to Rooms (DIRCA-1540)

Resolved Minor
July 30, 2024 - Started 2 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign East US DocuSign East US 2
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/31/2024 06:49AM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 2 months ago - at 07/30/2024 08:08PM

The third-party has identified the root cause and expects services to be fully mitigated by 20:30 UTC. We will continue to monitor the health of our services until this issue is resolved.

INVESTIGATING 2 months ago - at 07/30/2024 05:05PM

We are currently investigating this issue.

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