Outage in DocuSign

Users may experience timeouts when attempting to complete document transactions (incident 4866)

Resolved Minor

May 12, 2026 - Started 23 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

DocuSign users in the EU region experienced timeouts when attempting to complete document transactions for approximately 2.7 hours. The issue was identified and a fix was implemented, with the incident fully resolved after monitoring confirmed the solution was effective.

We are currently investigating this issue.

Components affected

DocuSign EU

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 05/12/2026 08:58PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

MONITORING 23 days ago - at 05/12/2026 08:51PM

We are continuing to monitor for any further issues.

MONITORING 23 days ago - at 05/12/2026 07:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 05/12/2026 07:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED 23 days ago - at 05/12/2026 06:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 23 days ago - at 05/12/2026 06:17PM

We are currently investigating this issue.

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