Outage in DocuSign
Users may experience timeouts when attempting to complete document transactions (incident 4866)
Resolved MinorIncident Report
Summary AI Generated
DocuSign users in the EU region experienced timeouts when attempting to complete document transactions for approximately 2.7 hours. The issue was identified and a fix was implemented, with the incident fully resolved after monitoring confirmed the solution was effective.
We are currently investigating this issue.
Components affected
DocuSign EUTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/12/2026 08:58PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
2 days ago - at 05/12/2026 08:51PM
We are continuing to monitor for any further issues.
MONITORING
2 days ago - at 05/12/2026 07:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 05/12/2026 07:33PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 05/12/2026 06:43PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 05/12/2026 06:17PM
We are currently investigating this issue.
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