Outage in DocuSign
Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)
Resolved MinorIncident Report
Summary AI Generated
DocuSign users with certain firewall configurations experienced connection errors when trying to switch to CLM or use DocuSign edit functionality across multiple regions including North America, US, and Europe. The issue was caused by blocked access to a required URL (https://login.springcm.com), with a temporary workaround requiring users to contact their IT teams to allowlist the URL. The incident was fully resolved after 5.8 hours when engineering teams implemented a permanent fix.
We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
Components affected
DocuSign NA11 DocuSign NA21 DocuSign US11 DocuSign US12 DocuSign EU11 DocuSign EU21 DocuSign US13 DocuSign UAT NA11 DocuSign DEMO S1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/12/2026 07:26PM
This incident has been resolved.
MONITORING
2 days ago - at 05/12/2026 03:55PM
A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.
IDENTIFIED
2 days ago - at 05/12/2026 03:20PM
Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
MONITORING
2 days ago - at 05/12/2026 02:24PM
Our engineering teams have deployed a fix and we are now monitoring to validate.
IDENTIFIED
2 days ago - at 05/12/2026 02:23PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 05/12/2026 01:42PM
We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
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