Outage in DocuSign

eSign NA/AU/CA Sites: Users may experience errors in Navigator AI Extractions (DIRCA-2241)

Resolved Minor
February 27, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/28/2025 04:15AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-02-27 08:00 PM UTC until 2025-02-28 02:21 AM UTC.

IDENTIFIED about 2 months ago - at 02/27/2025 11:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 02/27/2025 10:56PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 02/27/2025 09:17PM

We are currently investigating this issue.

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