Outage in DocuSign

Some customers may receive duplicate notifications during the IDV for QES flow (DIRCA-2257)

Resolved Minor
March 04, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign NA2 DocuSign CA DocuSign AU DocuSign EU DocuSign NA3 DocuSign NA4 DocuSign NA1
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/04/2025 11:20AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-03-04 07:10 AM UTC until 2025-03-04 11:20 PM UTC.

MONITORING about 1 month ago - at 03/04/2025 11:14AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/04/2025 10:42AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/04/2025 10:29AM

We are currently investigating this issue.

Latest DocuSign outages

Prod eSign: Users may experience latency or timeouts when attempting to login (DIRCA-2448) - 2 days ago
CLM UAT: Customers may experience issues using conditional logic within forms (DIRCA-2442) - 3 days ago
CLM Prod/UAT: Email Report Smart Rules Failing Due to File Size (DIRCA-2426) - 7 days ago
USFED/US13: Some users may be unable to login, sign, send documents for signature use CLM functions - 9 days ago
NA4 eSign: Users may experience intermittent latency or errors when signing documents (DIRCA-2415) - 10 days ago

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