Outage in DocuSign
EU21 CLM: Users may experience errors or latency in searching
Resolved Minor
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Outage Details
Components affected
DocuSign EU21Latest Updates ( sorted recent to last )
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-03-17 01:05 PM UTC until 2025-03-17 11:02 PM UTC.
The team has put additional mitigations in place and we are seeing improvements to the response time and error rate of requests. We will continue to monitor and update until fully resolved.
Several mitigations have been implemented, but they have only provided brief periods of relief. The team is actively working to stabilize the customer search experience. During this time, some customers may still experience delays or errors in Search.
The team continues to investigate the issue.
We are continuing to investigate this issue.
We are currently investigating this issue. Some users may experience latency or errors in searching. Additionally some users may experience latency in indexing new documents.
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