Outage in DocuSign

Customers may see errors when logging into ESign (DIRCA-2334)

Resolved Major
March 19, 2025 - Started 21 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign NA3 DocuSign CA DocuSign NA4 DocuSign AU DocuSign EU DocuSign NA2 DocuSign NA1
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 03/19/2025 08:44AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 21 days ago - at 03/19/2025 07:45AM

The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.

INVESTIGATING 21 days ago - at 03/19/2025 06:13AM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 03/19/2025 06:09AM

We are currently investigating this issue.

Latest DocuSign outages

NA4 eSign: Users may experience intermittent latency or errors when signing documents (DIRCA-2415) - 1 day ago
CLM: Salesforce ETL Workflows failing (DIRCA-2380) - 13 days ago
CLM EU21 & EU11 Customers may experience login delays (DIRCA-2374) - 14 days ago
EU Customers may be experiencing latency or errors when using eSign web interface (DIRCA-2374) - 14 days ago
eSign NA Prod: Web forms and Navigator users may see delays in permission changes (DIRCA-2363) - 15 days ago

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