Outage in DocuSign

Customers may see errors when logging into ESign (DIRCA-2334)

Resolved Major
March 19, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/19/2025 08:44AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED about 2 months ago - at 03/19/2025 07:45AM

The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.

INVESTIGATING about 2 months ago - at 03/19/2025 06:13AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/19/2025 06:09AM

We are currently investigating this issue.

Latest DocuSign outages

NA11 CLM Search: Some users may is experience latency/errors (DIRCA-2551) - 1 day ago
Prod/Demo Rooms: Document tag values are not persisting across flows (DIRCA-2544) - 3 days ago
PROD eSign: Admin users may be unable to edit some sharing options (DIRCA-2525) - 3 days ago
EU PROD eSign: Some users may have been unable to login via SSO - 12 days ago
US/EU/CA eSign: Users may experience delays while navigating the site. - 13 days ago

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