Outage in DocuSign

CLM Prod: Customers attempting to generate a document from Salesforce are being incorrectly redirected

Resolved Minor
May 22, 2025 - Started about 17 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign EU11 DocuSign EU21 DocuSign US11 DocuSign NA11 DocuSign US13 DocuSign NA21 DocuSign US12
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 05/22/2025 05:24PM

A fix has been implemented and we are monitoring improvement.

IDENTIFIED about 16 hours ago - at 05/22/2025 04:41PM

The team is continuing to work on resolving this issue. We expect resolution soon.

IDENTIFIED about 16 hours ago - at 05/22/2025 03:52PM

The issue has been identified and we are working on resolution.

INVESTIGATING about 17 hours ago - at 05/22/2025 03:38PM

We continue to investigate the issue. The problem appears related to authentication tokens. For SSO users, logging in before attempting document generation from Salesforce resolves the problem for some users.

INVESTIGATING about 17 hours ago - at 05/22/2025 03:09PM

We are currently investigating this issue.

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