Outage in DocuSign

Customers may have seen errors in the Web API for Content, Upload , Wins design, or Download (DIRCA-3482)

Resolved Minor

September 28, 2025 - Started about 2 months ago - Lasted 34 minutes
Official incident page

Incident Report

A fix has been implemented and we are monitoring the results.

Components affected

DocuSign NA11 DocuSign EU21 DocuSign UAT NA11 DocuSign NA21 DocuSign EU11

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 09/28/2025 02:23PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

MONITORING about 2 months ago - at 09/28/2025 01:52PM

A fix has been implemented and we are monitoring the results.

Latest DocuSign outages

Some users may encounter errors when using Docusign Monitor & Reports dashboard (DIRCA-3757) - 4 days ago

Some customers may be unable to switch accounts within the eSign web application or switch to CLM from the eSign web application (DIRCA-3739) - 8 days ago

Some customers may experience workflow failures (DIRCA-3737) - 8 days ago

Some customers may experience login failures (DIRCA-3272) - 11 days ago

Rooms, Workspaces, and all Docusign add-ins available on Microsoft AppSource are currently unavailable due to an Azure outage (DIRCA-3689) - 16 days ago

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