Outage in DocuSign
Intermittent Latency on NA11 (DIRCA-3486)
Resolved MinorIncident Report
A small subset of customers in NA11 may experience intermittent latency while attempting to use the CLM API. Our engineering teams are currently engaged and actively triaging the cause of this impact.
Components affected
DocuSign NA11Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/30/2025 04:48PM
No further issues have been observed during the monitoring period.
MONITORING
7 months ago - at 09/30/2025 04:01PM
A fix has been implemented and we are seeing improvements in our telemetry. Teams will continue to monitor.
IDENTIFIED
7 months ago - at 09/30/2025 03:33PM
Engineers have identified a potential cause for this issue and are applying a fix.
INVESTIGATING
7 months ago - at 09/30/2025 03:18PM
A small subset of customers in NA11 may experience intermittent latency while attempting to use the CLM API. Our engineering teams are currently engaged and actively triaging the cause of this impact.
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