Outage in DocuSign

Intermittent Latency on NA11 (DIRCA-3486)

Resolved Minor
September 30, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

A small subset of customers in NA11 may experience intermittent latency while attempting to use the CLM API. Our engineering teams are currently engaged and actively triaging the cause of this impact.
Components affected
DocuSign NA11

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/30/2025 04:48PM

No further issues have been observed during the monitoring period.

MONITORING about 1 month ago - at 09/30/2025 04:01PM

A fix has been implemented and we are seeing improvements in our telemetry. Teams will continue to monitor.

IDENTIFIED about 1 month ago - at 09/30/2025 03:33PM

Engineers have identified a potential cause for this issue and are applying a fix.

INVESTIGATING about 1 month ago - at 09/30/2025 03:18PM

A small subset of customers in NA11 may experience intermittent latency while attempting to use the CLM API. Our engineering teams are currently engaged and actively triaging the cause of this impact.

Latest DocuSign outages

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