Outage in DocuSign

Customers may experience login issues in US11, US12 & US13 (DIRCA-3535)

Resolved Major
October 06, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
DocuSign US13 DocuSign US12 DocuSign US11

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/06/2025 06:25AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-10-06 04:04 AM UTC until 2025-10-06 05:10 AM UTC.

MONITORING about 1 month ago - at 10/06/2025 06:16AM

Login functionality has been restored. The team will continue to monitor the system.

INVESTIGATING about 1 month ago - at 10/06/2025 05:00AM

We are currently investigating this issue.

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