Outage in DocuSign

Some CLM NA21 customers may experience errors when attempting to login, load pages, or make API calls (DIRCA-2794)

Resolved Major

June 16, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

DocuSign NA21

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/16/2025 09:02PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-06-16 01:50 PM UTC until 2025-06-16 08:53 PM UTC. Customers who experienced failed workflows may have to restart them based on business need.

MONITORING 10 months ago - at 06/16/2025 07:38PM

At this point users in NA21 should be able to login and access most CLM functionality. Some users may still experience errors when running workflows. We are continuing to work on resolution of the workflow issue.

MONITORING 10 months ago - at 06/16/2025 07:21PM

A fix has been implemented and we are seeing improvements. We will continue to monitor and will update once we are fully resolved.

IDENTIFIED 10 months ago - at 06/16/2025 05:45PM

We continue to work on resolving the issue.

IDENTIFIED 10 months ago - at 06/16/2025 03:54PM

The issue has been identified and we are working on resolving the problem.

INVESTIGATING 10 months ago - at 06/16/2025 03:08PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/16/2025 02:37PM

We are currently investigating this issue.

Latest DocuSign outages

Intermittent Errors in UAT (Incident 4682) - 10 days ago

User Membership Group Update Delays (Incident 4672) - 11 days ago

Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591) - 24 days ago

Search Indexing Delays (Incident 4539) - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook