Outage in DocuSign

Some CLM NA21 customers may experience errors when attempting to login, load pages, or make API calls (DIRCA-2794)

Resolved Major
June 16, 2025 - Started 3 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign NA21
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/16/2025 09:02PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-06-16 01:50 PM UTC until 2025-06-16 08:53 PM UTC. Customers who experienced failed workflows may have to restart them based on business need.

MONITORING 2 days ago - at 06/16/2025 07:38PM

At this point users in NA21 should be able to login and access most CLM functionality. Some users may still experience errors when running workflows. We are continuing to work on resolution of the workflow issue.

MONITORING 2 days ago - at 06/16/2025 07:21PM

A fix has been implemented and we are seeing improvements. We will continue to monitor and will update once we are fully resolved.

IDENTIFIED 2 days ago - at 06/16/2025 05:45PM

We continue to work on resolving the issue.

IDENTIFIED 3 days ago - at 06/16/2025 03:54PM

The issue has been identified and we are working on resolving the problem.

INVESTIGATING 3 days ago - at 06/16/2025 03:08PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 06/16/2025 02:37PM

We are currently investigating this issue.

Latest DocuSign outages

NA21 CLM: Users may be unable to access content and execute reports (DIRCA-2787) - 5 days ago
Customers may experience signature errors or timeouts in the TSP Production environment (DIRCA-2725) - 13 days ago
PROD eSign: Some customers may not receive connect events (DIRCA-2679) - 23 days ago
eSign PROD: Users may experience errors when attempting to login or navigate the eSign site (DIRCA-2671) - 25 days ago
EU IAM Navigator and eSign: Users may experience latency or errors when attempting to use AI features (DIRCA-2666) - 26 days ago

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