Outage in DocuSign

Some CLM NA21 customers may experience errors when attempting to login, load pages, or make API calls (DIRCA-2794)

Resolved Major
June 16, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
DocuSign NA21

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/16/2025 09:02PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-06-16 01:50 PM UTC until 2025-06-16 08:53 PM UTC. Customers who experienced failed workflows may have to restart them based on business need.

MONITORING 5 months ago - at 06/16/2025 07:38PM

At this point users in NA21 should be able to login and access most CLM functionality. Some users may still experience errors when running workflows. We are continuing to work on resolution of the workflow issue.

MONITORING 5 months ago - at 06/16/2025 07:21PM

A fix has been implemented and we are seeing improvements. We will continue to monitor and will update once we are fully resolved.

IDENTIFIED 5 months ago - at 06/16/2025 05:45PM

We continue to work on resolving the issue.

IDENTIFIED 5 months ago - at 06/16/2025 03:54PM

The issue has been identified and we are working on resolving the problem.

INVESTIGATING 5 months ago - at 06/16/2025 03:08PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 06/16/2025 02:37PM

We are currently investigating this issue.

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